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We’re listening to you and acting on feedback

We always welcome feedback on our health services as well as suggestions on how you think they could be further developed or improved. We have conducted many engagement exercises – details of these as well as full reports are included on our Past Engagements page.

If you would like to send us any comments, complaints, compliments or just have something to share with us, please feel free to contact us (details below).

Our Board meeting takes place every two months.  If you would like to ask the Board a question, please feel free to attend in person.  Board meeting dates, venues and times are here.  If you are unable to attend in person, please email NEECCG.enquiries@nhs.net or telephone our corporate administration team on 01206 918700 who can pass your question on to the relevant member.

We are committed to continuously improvement and below are some examples of how your feedback has been used to bring about change:

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Improving Access to Psychological Therapies

Listen to Rob Chandler, Mental Health Transformation Lead, explain how we've used your feedback to the Improving Access to Psychological Therapies survey to shape requirements set out in the contracts for the chosen provider.


Engagement and Consultation Mapping Report

HWE Insights and Healthwatch Suffolk were commissioned to undertake an engagement and consultation mapping exercise by the NHS North East Essex and Suffolk (NEES) Sustainability and Transformation Partnership (STP). The purpose of this report is to present the findings of all relevant engagement and consultation activities which have taken place between 2014 to 2017, across Babergh, Forest Heath, Ipswich, Mid Suffolk, St Edmundsbury, Suffolk Coastal, Colchester and Tendring. Read the Engagement and Consultation Mapping Report here.

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