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We’re listening to you and acting on feedback

We always welcome feedback on our health services as well as suggestions on how you think they could be further developed or improved. We have conducted many engagement exercises – details of these as well as full reports are included on our Past Engagements page.

If you would like to send us any comments, complaints, compliments or just have something to share with us, please feel free to contact us (details below).

Our Board meeting takes place every two months.  If you would like to ask the Board a question, please feel free to attend in person.  Board meeting dates, venues and times are here.  If you are unable to attend in person, please email or telephone our corporate administration team on 01206 918700 who can pass your question on to the relevant member.

We are committed to continuously improvement and below are some examples of how your feedback has been used to bring about change:



During our urgent care engagement, you told us that you strongly valued the current minor injury units at Clacton and Harwich and the Walk in Centre at Colchester.

As a result of the feedback received, the CCG will keep urgent care services in their existing areas.


You have been telling us that you prefer to be treated locally without having to travel to hospital.

The CCG is now commissioning more services in the community, closer to where people live.

Getting an appointment to see a GP was becoming increasingly difficult – many people have said it will be even more difficult as the population increases.

As a result of the feedback received, the CCG has been ensuring there is extra provision for more GP appointments.

A more centralised service for urgent care and minor injuries and a more cost effective reorganisation may save money.

We are considering this area of feedback s part of the development of our plans.

Many people have told us that too often repeat medicines were over ordered – with some medication being wasted altogether at cost to the NHS.

To prevent medicines being wasted, local people now order your repeat prescriptions online, by dropping a request into your practice, by post or by calling if your practice allows this. You will no longer be able to drop your request into your pharmacy or have your pharmacy or appliance contractor order medicines on your behalf.

The CCG’s website needs to be more clear.


A complete revamp of the website has been conducted with clearer and stronger links to information.  The site is also more friendly to mobile devices.


You wanted clear and consistent guidance on how people could access translation and communication support for their health appointment

The CCG has updated information on our website to advise on access- and included information on access to these services in our Clinical Priorities Policy.


Engagement and Consultation Mapping Report

HWE Insights and Healthwatch Suffolk were commissioned to undertake an engagement and consultation mapping exercise by the NHS North East Essex and Suffolk (NEES) Sustainability and Transformation Partnership (STP). The purpose of this report is to present the findings of all relevant engagement and consultation activities which have taken place between 2014 to 2017, across Babergh, Forest Heath, Ipswich, Mid Suffolk, St Edmundsbury, Suffolk Coastal, Colchester and Tendring. Read the Engagement and Consultation Mapping Report here.

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