The North East Essex Clinical Commissioning Group was statutorily abolished on the 1 July 2022 and replaced by NHS Suffolk and North East Essex Integrated Care Board (ICB).
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Patient Advice and Liaison Service logoComments and Concerns


Often it can be difficult to navigate around the various organisations within the NHS, and locally we have a number of providers that we commission. To make it easy to raise comments and concerns the North East Essex CCG has a complaints team which works alongside the PALS (Patient Advice and Liaison Service) team.

Our PALS team can provide a signposting service to direct your concerns to the correct local NHS providers. A list of our main providers, along with contact details can be accessed in the table below.  For more details or assistance with other providers in our area please contact our PALS team.

The table below includes the details for NHS England because they are responsible for commissioning primary care services, and if you have a concern about your GP, pharmacist or dentist then you should contact NHS England.


 What they do

East Suffolk and North Essex NHS Foundation Trust (ESNEFT)

East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health care services for Colchester, Ipswich and local areas. Formed on 1 July 2018, ESNEFT is the largest NHS organisation in the region. Find out more about ESNEFT services.

Essex Partnership University NHS Foundation Trust (EPUT)

EPUT is a specialist mental health trust providing services across a large part of Essex. They serve a community of more than one million people, employing more than 2,000 staff across over 60 sites with 300 plus in-patient beds and around 15,000 patients cared for in the community. Find out more about the services EPUT provides.

NHS England


NHS England sets the priorities and direction of the NHS and they encourage and inform the national debate to improve health and care. NHS England commissions contracts for GPs, pharmacists, and dentists and supports local health services. Find out more about the services NHS England provides.

East of England Ambulance Service Trust (EEAST)

EEAST provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and patient transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. Find out more about the services EEAST provides.


PALS can help with any healthcare issue you might have, and can help to support you or your family. We are happy to discuss your concerns in the method that makes you feel most comfortable including phone, email, or face to face visits and we are happy to meet people at their home.




PALS is a completely confidential service and we will not speak to anyone about you or the issues raised without your permission. Your enquiry will remain anonymous, but to ensure all concerns are brought to the attention of the correct NHS staff to enable service improvement, we keep confidential records of all enquiries.


How to contact PALS


Telephone: 0800 389 6819 (between 9:30am - 3:00pm Monday - Friday).

Email PALS at 




If you would like a more structured and formal approach to have your concerns addressed then please see our complaints policy here.

We are happy to become involved in complaints about our providers but would always suggest that any complaint is first directed to the service provider. However, if you would prefer for the CCG to manage your complaint, or it relates to the services we provide please contact our Complaints team –

Telephone: 0800 389 6819 (between 9:30am - 3:00pm Monday - Friday).

Email our complaints team at 

In writing:

Complaints Team, 
NHS North East Essex CCG,
Aspen House,
Stephenson Road,
Essex CO4 9QR

We always aim to amicably resolve all complaints we receive and we work collaboratively with the complainant to achieve this aim. However, if we are unable to resolve matters then you can contact the Parliamentary and Health Service Ombudsman (PHSO) using the details below:

Parliamentary and Health Service Ombudsman,
Millbank Tower,

Tel: 0345 015 4033

Email the Parliamentary and Health Service Ombudsman at

Or lodge a complaint online


Annual Report


You can find out more information via the PALS and Complaints Annual Report for 2020-21.

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