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Digital services offered by GP surgeries


Most GP practices across north east Essex now offer a range of online services to patients, including booking GP appointments, ordering repeat prescriptions and accessing information in your personal GP record.

These services are part of moves towards a more convenient and open general practice and allow people to access services that best meet their needs, rather than attending the Urgent Treatment Service or A&E to be seen for less serious or non life-threatening conditions. From feedback received from patients and clinicians, virtual/online consultations are as good as the outcomes from a face to face consultation. However face to face appointments will be offered when necessary.

If you are interested in using GP online services, you can see what your GP practice provides on NHS Choices. Please type the postcode of your surgery into the search bar. Once you locate your practice, look under ‘Online Facilities’ to see what services are available.

Before you can use online services, you need to register at your practice. The registration process verifies a patient’s identity, ensuring no personal details are accessed by others. Once registered, you will have access to all the online services your practice has to offer.

Services offered by your GP may vary, as might the registration process. Please contact your surgery for more information.



GP Online Services

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GP Online Services are a great way to book and cancel appointments and order repeat prescriptions online, saving yourself and your practice time. They are simple to access by using the website advised by your practice through your computer, tablet or smartphone – 24 hours a day, 7 days a week.

Choosing to sign up to GP Online doesn’t stop you from using other ways to communicate with your surgery – you can still call your practice or visit them as usual; GP Online is just another alternative to give you more choice.

If you would like to sign up to use GP Online Services, talk to staff at your GP practice who can advise you of the next steps. 

Access Easy Read information about GP Online Services.



The NHS App

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Using the NHS App is also a great way to book and manage appointments at your GP surgery and order repeat prescriptions online. It also comes with a range of additional features. Use the app to:

  • check your symptoms
  • find out what to do when you need help urgently
  • view your GP medical record securely
  • register to be an organ donor
  • choose how the NHS uses your data

Get more information about the NHS App now.


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