North East Essex CCG has appointed the management of Ranworth Surgery to deliver GP services on a 12 month caretaker basis at four practice sites in the Clacton area.
The provision commences on 1 February 2020.
The CCG has written to patients and explained that there will be no changes to services and that they should access these in the usual way.
Dr Ed Garratt, Chief Executive of the North East Essex CCG, said: “I would like to thank Anglian Community Enterprise (ACE) for all their hard work providing primary care services to local people across the Clacton area over the last 18 years. We are pleased to have appointed Ranworth Surgery to act as caretaker provider to run these services for the next 12 months and the CCG is working with ACE and the new provider to ensure there is a smooth and safe transition. I would also like to reassure patients of these surgeries that there will be no disruption to services.”
Dr Garratt added: “We are committed to providing accessible services to the local people we serve that meets their needs in a timely way. I would also encourage people to feedback their experiences of our new caretaker provider by contacting our PALS service at the North East Essex CCG on 01206-918730 or emailing firstname.lastname@example.org.”
Will the location where I access my GP services change?
No, you will continue to access your GP services from the surgery you are currently registered with.
Will there be a change to the times when I can visit my GP practice?
Are there any changes to the phone number or website address for my surgery?
No. The phone numbers and website addresses will remain unchanged:
Epping Close Surgery
Frinton Road Medical Practice
Green Elms Medical Centre
Nayland Drive Surgery
Why will this change be happening?
The current contract with ACE for the delivery of GP services from these surgeries expires at midnight on 31 January 2020. The North East Essex Clinical Commissioning Group, on behalf of NHS England, has awarded a temporary (caretaker) contract for 12 months to the management of Ranworth Surgery.
When will this change take place?
From 00.01am on 1 February, 2020.
Will I still be able to book appointments online?
You will continue to be able to book nurse appointments online. All other online appointments will be reviewed after the contract begins on 1 February, 2020.
Will there be any changes to how I order my repeat prescription?
No, you should continue to order your repeat prescription in exactly the same way. However, we would encourage you to sign up for online services if you haven’t already. Please contact your practice if you would like advice on how to do this.
If patients have any further queries regarding this change of provider they should contact the North East Essex Clinical Commissioning Group Patient Advice and Liaison Service (PALS) on 01206 918730 or NEECCG.PALS@nhs.net.
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