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The CCG does not directly arrange or fund access to communication support (such as a sign language communicator guide, interpreter or translator) for patients. This support is arranged directly by the provider providing your appointments.

To access communication support at your GP surgery please let your surgery know you would like to access this support when you make your appointment. Your surgery may also ask if they can make a note about your communication needs on your securely held records, to make sure you receive the support you need in the future. Your GP surgery can then make these arrangements on your behalf with NHS England, who pay for this support for primary care and dental appointments.

To access communication support for a hospital or community service appointment please let the provider of  the service know when you arrange your appointment. The details of who will provide your appointment can usually be found on your appointment or clinic letters. The service provider will then be able to work with you to arrange necessary support on your behalf.

Alternatively for queries relating to support in services provided by Anglian Community Enterprise (ACE) please contact 0300 0032 144 and for support in services provided by East Suffolk and North Essex Foundation Trust (ESNEFT) please contact the ESNEFT PALS team at  pals@esneft.nhs.uk

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