The North East Essex Clinical Commissioning Group was statutorily abolished on the 1 July 2022 and replaced by NHS Suffolk and North East Essex Integrated Care Board (ICB).
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NHS North East Essex Clinical Commissioning Group is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so meet many of the available standards and guidelines. Although we have taken steps to make this site as easy to use as possible we need your comments to improve it, so please send us your feedback through the Contact Form page.

Browsealoud accessibility options

In north east Essex we want to involve people from our community to make our local healthcare services the best they can be.

To help ensure all members of the public are able to get involved, at the top of each of our web pages is the Browsealoud tool.

The Browsealoud tool can present our website's content in a variety of different formats. This includes reading the written content of each page out loud, in either English, or translated into a chosen language. It can also display pictures related to the text you select, enlarge text, remove visual clutter, and more.

This tool also works on PDF files, such as our Board papers, Annual Report and Health Forum Committee papers.

To get started, select the Browsealoud icon (displayed below) to open the toolbar and click the question mark icon for a full list of options.

Browsealoud icon and toolbar

Accessibility statement for

This website is run by NHS North East Essex Clinical Commissioning Group. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • magnify the text, without the text spilling off the screen
  • listen to most of the website using the Browsealoud screen reader
  • read one passage at a time by masking the majority of the screen
  • convert online content into mp3 audio files
  • display the meaning of some of the words through illustration
  • display the meaning of some words using Wikipedia entries
  • We’ve also made the website text as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We have commissioned the Shaw Trust to identify which parts of this website are not fully accessible. This will be completed on 31/12/20 and this statement will be updated with the findings.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

NHS North East Essex CCG
Aspen House
Stephenson Road
Severalls Business Park
Colchester CO4 9QR

We’ll consider your request and get back to you within 5 working days. If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email, phone or post:

NHS North East Essex CCG
Aspen House
Stephenson Road
Severalls Business Park
Colchester CO4 9QR

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

What we’re doing to improve accessibility

We have commissioned the Shaw Trust to identify which parts of this website are not fully accessible. This will be completed on 31/12/20 and this statement will be updated with the findings, including areas we plan to improve.

We are also currently developing a new website which will serve NHS Ipswich & East Suffolk CCG, NHS North East Essex CCG and NHS West Suffolk CCG. This website will be available from May 2021 and will be fully compliant with Web Content Accessibility Guidelines (WCAG) 2.1.

This statement was prepared on 25 September 2020. It was last updated on 25 September 2020.

Need some additional help?

If you'd like to get involved with our work, but think you'll need some extra support, please do get in touch. You can email us at or give us a call on 01206 918700.

Disabled access to the North East Essex CCG offices

North East Essex CCG has its main office in Aspen House on Stephenson Road in Severalls Business Park, Colchester.

Aspen House is a modern building fitted with a lift.  There are 2 parking spaces for the disabled  within the immediate vicinity of the building, as well as a larger car parking area. 

The building entrance is fitted with automatic doors. Internal doors are all accessible to wheelchairs, but require manual operation.

Hearing loops can be provided on request.

There is a disabled toilet on the ground floor. 

There is a drinking water supply on the first floor near the kitchen and in the ground floor kitchen.

Should you have any problems or queries about this, please telephone 01206 918 700 prior to your visit and we will make any necessary arrangements for you to aid access.


Background to the Accessible Information Standard

From 1 April 2016 all organisations that provide NHS or adult social care services must follow the Accessible Information Standard by law. Organisations must follow the standard in full by 31 July 2016.

The Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

The standard tells organisations how to make information accessible to patients, service users and their carers and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and via email.  

The Accessible Information Standard also tells organisations how to support people's communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deaf/blind manual interpreter or an advocate. 

As part of the standard organisations that provide NHS or social care must do five things. They must: 

Ask people if they have any information or communication needs, and find out how to meet their needs
Record those needs in a set way
Highlight a person's file, so it is clear that they have information or communication needs, and clearly explain how these should be met

Share information about a person's needs with other NHS and adult social care providers, when they have consent or permission to do so
Act to make sure that people get information in an accessible way and communication support if they need it.

More information on the Accessible Information Standard can be found on the NHS England website.

To view the leaflet in full please click here and for the poster here.

Further resources about the Standard including toolkits, guidance and quizzes can be found on a microsite designed by NHS Brent, Harrow and Hillingdon Clinical Commissioning Group.


Making health and social care information accessible across north east Essex

North East Essex CCG has been contacting its providers to ensure they are aware of the standard and that they have made provision to ensure information is available in other formats or languages, upon request.


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